STUPID TECHNICAL SUPPORT

Below, are "live-chat" record, personally experienced by me with a Support Specialist guy from some notebook vendor, which I might found some stupidity not personal but professional stupidity...

This posts, are not meant to "sue" any vendors organizationally or personally, otherwise just for some refreshment jokes between IT technicals... therefore, some company name and person name (except mine) are hidden by "stars" (*) to protect privacies and to avoid violence of Indonesian ITE regulations, and the '#' would follows my comments to add the jokes :D

My fellow IT's... enjoy!

===============

[January, 20xx] -- Automatically generated message:
Your support request has been submitted and is in queue. Please wait momentarily while the system connects you with the next available support specialist.
[January, 20xx] -- Automatically generated message:
You are now chatting with support specialist ***** ******* *
---------------
[January, 20xx] -- Automatically generated message:
Welcome to ****** Total Care for Notebook Computers. My name is ***** ******* *

NOTE: For security reasons, PLEASE DO NOT, send credit card information via chat

---------------
[January, 20xx] -- Indro Tampan says:
Hi *****, I'm indro from Indonesia
---------------
[January, 20xx] -- Indro Tampan says:
can I ask you few question regarding my ****'s battery problem?
---------------
[January, 20xx] -- ***** ******* * says:
Hello Indro, however, I am going today?

# wtf?!
---------------
[January, 20xx] -- ***** ******* * says:
Yes, please go ahead.
---------------
[January, 20xx] -- Indro Tampan says:
I have this battery which is already damaged, and I want to replace it with the new one
---------------
[January, 20xx] -- Indro Tampan says:
when i looked in your data sheet, it is mentioned that the battery you're selling provides 55WH
---------------
[January, 20xx] -- Indro Tampan says:
while technical details shown in my current battery is only @ 47Wh
---------------
[January, 20xx] -- Indro Tampan says:
is it okay if i purchase the new one?
---------------
[January, 20xx] -- ***** ******* * says:
I will help you with it.
---------------
[January, 20xx] -- ***** ******* * says:
Yes, you can purchase it from ******

# i know i can purchase it from ******, what i want to know is; "is it appropriate with my notebook if i bought the new 55Wh from you?"
---------------
[January, 20xx] -- ***** ******* * says:
I will help you with it.
---------------
[January, 20xx] -- ***** ******* * says:
Please confirm the below details:

S/N: **********
P/N: *******
Model number: ****** ******** ********** **** ***
Email address:indro.tampan@***********.***

Operating system: windows 7

Is the above information correct?

---------------
[January, 20xx] -- Indro Tampan says:
yes, but hold on!
---------------
[January, 20xx] -- ***** ******* * says:
Surely
---------------
[January, 20xx] -- Indro Tampan says:
doesn't it has any side effect if I use the one with "over-spec" as shown in my current battery?
---------------
[January, 20xx] -- ***** ******* * says:
It might, however, I suggest you to go for the exact one.

---------------
[January, 20xx] -- Indro Tampan says:
well then do you have one? because I don't see it in your web-site?
---------------
[January, 20xx] -- ***** ******* * says:
Sure
---------------
[January, 20xx] -- ***** ******* * says:
I believe, the notebook is Non european model, am I correct?
---------------
[January, 20xx] -- ***** ******* * says:
I mean, non US model.
---------------
[January, 20xx] -- Indro Tampan says:
how to makes sure what model mine is?
---------------
[January, 20xx] -- Indro Tampan says:
fyi, I bought this in Indonesia
---------------
[January, 20xx] -- Indro Tampan says:
and i believe my reseller got this from ****** Indonesia
---------------
[January, 20xx] -- ***** ******* * says:
You can find the product (P/N) and serial (S/N) number of the notebook is written on white sticker on the back of the notebook.
---------------
[January, 20xx] -- Indro Tampan says:
ok
---------------
[January, 20xx] -- Indro Tampan says:
you've mentioned them already
---------------
[January, 20xx] -- ***** ******* * says:
Yes, its non US model, in this case, we cannot help you with Battery, however, you can reach the Local stores with the modle number of the computer.
---------------
[January, 20xx] -- Indro Tampan says:
ok
---------------
[January, 20xx] -- ***** ******* * says:
I regret to say that.
---------------
[January, 20xx] -- Indro Tampan says:
in what 'Wh' range can i use for my ****?
---------------
[January, 20xx] -- Indro Tampan says:
my local stores here sells 50~55Wh
---------------
[January, 20xx] -- ***** ******* * says:
Could you please give me two minutes of your time check it?
---------------
[January, 20xx] -- Indro Tampan says:
sure, please do
---------------
[January, 20xx] -- ***** ******* * says:
Thank you for your time.
---------------
[January, 20xx] -- ***** ******* * says:
Here is the weblink which battery can work with your computer
---------------
[January, 20xx] -- ***** ******* * says:
http://www.shopping.hp.com/webapp/shopping/search_request.do?searchType=keyword&inkTonerSearchQuery=&pageName=HP%2Bbatteries_cat&Printer_Search_Query=&Cartridge_Search_Query=&printerOrCartridgeSearch=&locationOfSearchQuery=&returnUrlQueryString=&searchQuery=CQ45
---------------
[January, 20xx] -- Indro Tampan says:
ur welcome, ok lemme check it first
---------------
[January, 20xx] -- ***** ******* * says:
Surely.
---------------
[January, 20xx] -- Indro Tampan says:
hmmm...
---------------
[January, 20xx] -- Indro Tampan says:
it was the same link I've got the technical data before I contact you *****
---------------
[January, 20xx] -- ***** ******* * says:
Okay.
---------------
[January, 20xx] -- Indro Tampan says:
that's how i know, that you have only 55Wh... not the 'Wh' range i can use for my NB... :(
---------------
[January, 20xx] -- ***** ******* * says:
I regret to say that, we have only this information.
---------------
[January, 20xx] -- Indro Tampan says:
well ok then... let me speculate with some local stores here in indonesia
---------------
[January, 20xx] -- Indro Tampan says:
thanks fot ur help *****
---------------
[January, 20xx] -- ***** ******* * says:
Sure, that would help Indro.
---------------
[January, 20xx] -- Indro Tampan says:
nice to have support from you
---------------
[January, 20xx] -- Indro Tampan says:
hv a nc day
---------------
[January, 20xx] -- ***** ******* * says:
Please have our chat session Id for your future reference with ******: 8576658
---------------
[January, 20xx] -- ***** ******* * says:
Is there anything else I may assist you with, today?
---------------
[January, 20xx] -- Indro Tampan says:
ok, I think that would be all for now
---------------
[January, 20xx] -- Indro Tampan says:
thanks again anyway
---------------
[January, 20xx] -- ***** ******* * says:
Good luck and have a great day Indro
---------------
[January, 20xx] -- ***** ******* * says:
Thank you for contacting ****** Total Care Real-Time chat support. If you need further assistance, please contact us again at:

http://www.******.com/support/chat

Chat support is available 24 hrs a day, 7 days a week.

Please take the time to register your ****** product and the products Care Pack at:

Registration: http://www.register.******.com

Care Pack registration: http://www.******.com/go/******carepack/register

For information on keeping your ****** and ****** products up and running, please visit our Web site at:

http://www.******.com/go/totalcare
---------------
[January, 20xx] -- Automatically generated message:
The support specialist has closed your support request.

================

great opening, and gentle closing... though, quite minor in supporting substance!

but OK, no body's perfect... wait until y'guys see the "STUPID(ER) TECHNICAL SUPPORT"