STUPID(ER) TECHNICAL SUPPORT

y'guys had read my STUPID TECHNICAL SUPPORT?

the one in below story, are even more worse! that's why I call it STUPID(ER) TECHNICAL SUPPORT!

likewise, This posts, are not meant to "sue" any vendors organizationally or personally, otherwise just for some refreshment jokes between IT technicals... therefore, some company name and person name (except mine) are hidden by "stars" (*) to protect privacies and to avoid violence of Indonesian ITE regulations, and the '#' would follows my comments to add the jokes :D

enjooyyy!!!

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[January, 20xx] -- Automatically generated message:
Thank you for using ******'s Instant Active Chat Support. Our Chat Support is provided free during your warranty period. Your request has been received by our Technical Support Center, and has been queued. Support for ****** Notebooks, Desktops, and Printers are available 24 hours a day, 7 days a week. You will receive a response to your support request in 2 minutes or less.

Starting from Jan 1st 2010, ****** will stop free support for out of warranty Consumer Notebook . And from Feb 1st 2010, No free support for out of warranty Commercial Notebook. Alternatively, you have the option to seek self-help support from our website at www.******.com/go/bsc or you can bring your notebook to Service Center for chargeable support.

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[January, 20xx] -- Automatically generated message:
The ****** Support technician, ***** * has been assigned to your case.

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[January, 20xx] -- Automatically generated message:
For reference, your Case ID is 4624775733

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[January, 20xx] -- ***** * says:
Hello Indro, thank you for contacting ****** Active Chat Support. My name is ***** * and I see you have a question regarding your notebook. Please give me 2 minutes to review the information.

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[January, 20xx] -- ***** * says:
How are you doing today?

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[January, 20xx] -- Indro Tampan says:
fine thanks ***** *

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[January, 20xx] -- ***** * says:
Glad to hear about you.

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[January, 20xx] -- ***** * says:
Before we go ahead, please confirm the details below:

**********
*******
****** ******** ********** **** ***
+62 ** *** ****

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[January, 20xx] -- Indro Tampan says:
before we continue, are you support from Indonesia?

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[January, 20xx] -- Indro Tampan says:
'coz i just finished chat with US tech support and comes to no result

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[January, 20xx] -- ***** * says:
Yes.

# gladly met a fellow indonesian (*heroik mode on)

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[January, 20xx] -- Indro Tampan says:
yes those are my details

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[January, 20xx] -- ***** * says:
Indro, but hte notebook should be in warranty.

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[January, 20xx] -- Indro Tampan says:
ok, glad to hear that we're from same location

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[January, 20xx] -- Indro Tampan says:
ok, lets contiunue

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[January, 20xx] -- ***** * says:
As per the ********** provided by you, we note that the warranty of the notebook has expired.

****** provides the following options:

• Self-Help Support:

http://www.******.com/apac/esupport

• ****** Parts Store - Lookup parts and order online.

http://h20141.www2.******.com/hpparts/Default.asp

• ****** Web Forum - Discussion group, post your question to other users and technicians.

http://forums.itrc.******.com/cm/1,,2,00.html

• ****** Product Support Site - Download manuals, drivers and other help files.

http://welcome.hp.com/country/us/en/support.html

• Microsoft TechNet - search Microsoft for known issues

http://www.microsoft.com/technet/default.asp
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[January, 20xx] -- Indro Tampan says:
is it?

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[January, 20xx] -- ***** * says:
However, please let me know the exact issue that you are experiencing?

# how kind my fellow indonesian gently help me though my warranty is over :)

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[January, 20xx] -- Indro Tampan says:
o yes, I'm aware that mine has already expired.

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[January, 20xx] -- Indro Tampan says:
I just want to ask few question regarding my battery---------------

[January, 20xx] -- ***** * says:

I would be able to provide you basic assistance. Please go ahead.

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[January, 20xx] -- Indro Tampan says:
I find my ****'s battery damaged, and looking forward to replace it

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[January, 20xx] -- Indro Tampan says:
but wheen i look at your catalogue and tachnical data of the specific item
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[January, 20xx] -- Indro Tampan says:
the battery you provide, delivers 55Wh, while my current battery had 47Wh
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[January, 20xx] -- ***** * says:
Okay. I shall provide you the part number and the sales Team number. You could contact them to place an order.

# wtf?!

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[January, 20xx] -- Indro Tampan says:
can i still use the 55Wh?
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[January, 20xx] -- Indro Tampan says:
simple thing with thorder

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[January, 20xx] -- Indro Tampan says:
i need info first
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[January, 20xx] -- Indro Tampan says:
can i use the 55Wh? instead of 47Wh as shown in my current battery?
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[January, 20xx] -- Indro Tampan says:
doesn't it has any side effect to my NB?
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[January, 20xx] -- ***** * says:
Indro, you would only be able to use 47 Wh battery on the notebook.

# this guy strictly prohibited me to use other than 47Wh (not likely the other guy before)

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[January, 20xx] -- Indro Tampan says:
well then, do you have the 47?
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[January, 20xx] -- Indro Tampan says:

if yes, how come its not in the catalogue?
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[January, 20xx] -- ***** * says:
You are required to contact the Sales Team to know more information with regards to the battery. We are technical support and would not have the complete information.

# I understand, but this kind of answer is also inadequate, especially from a support specialist guy...

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[January, 20xx] -- Indro Tampan says:
ok...
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[January, 20xx] -- Indro Tampan says:
so its for sure that i cannot use the 55Wh? is that correct?
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[January, 20xx] -- ***** * says:
Yes.
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[January, 20xx] -- ***** * says:
You could reach the sales team on 0.800.1.111.222 - 8:00am - 5:00pm Monday to Friday
(Indonesia number only)

# wtf?!

# like i said, I don't need to talk to sales!

# damn!

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[January, 20xx] -- Indro Tampan says:
and may I know, from the "technical" point-of-view, what possible damages should happen if I use the 55Wh to my NB?
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[January, 20xx] -- ***** * says:
It would not be compatible with the notebook which could result in hardware malfunctions as well.

# super duper extra mega stupid answer from a technical/support specialist!!!

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[January, 20xx] -- Indro Tampan says:
so, based on your answer, then I suggest you should make queries to whoever concerns in HP Compaq to "recall" the battery catalogue (part # KS524AA) catalogue link:http://www.shopping.hp.com/store/product/product_detail/KS524AA/1?jumpid=in_r329_personalization/browse1/landing_PDP and related because it would not be compatible with CQ45 as suggested
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[January, 20xx] -- Indro Tampan says:
thanks for the info...

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[January, 20xx] -- Indro Tampan says:
hv a nc day

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[January, 20xx] -- ***** * says:
You are most welcome.

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[January, 20xx] -- ***** * says:
Indro, since your support request falls outside of our support boundaries I am going to close this request at this time. Thank you again for contacting HP and have a great day.

# likely fellow Indonesian, looking for getaways! :{

[January, 20xx] -- Indro Tampan says:
sure, please do!
ur welcome...

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[January, 20xx] -- Automatically generated message:
The support specialist would like to close your service request. If your question has been resolved, you can click here to close it. If this did not answer your question, please submit the reason and we will provide you with more assistance.

# another stupidity; customers are "forced" to agree that their problems are solved by click-ing the link and end the chat...

# very ridiculous!

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[January, 20xx] -- Indro Tampan says:
my question hasn't been resolved yet, but never mind... since the "support specialist" guy cannot give me the appropriate answer, I'll click the button and close the chat! thanks.

# final self-defence :D

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[January, 20xx] -- Automatically generated message:
The support request has been closed.

========

hehehe...

STUPID TECHNICAL SUPPORT

Below, are "live-chat" record, personally experienced by me with a Support Specialist guy from some notebook vendor, which I might found some stupidity not personal but professional stupidity...

This posts, are not meant to "sue" any vendors organizationally or personally, otherwise just for some refreshment jokes between IT technicals... therefore, some company name and person name (except mine) are hidden by "stars" (*) to protect privacies and to avoid violence of Indonesian ITE regulations, and the '#' would follows my comments to add the jokes :D

My fellow IT's... enjoy!

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[January, 20xx] -- Automatically generated message:
Your support request has been submitted and is in queue. Please wait momentarily while the system connects you with the next available support specialist.
[January, 20xx] -- Automatically generated message:
You are now chatting with support specialist ***** ******* *
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[January, 20xx] -- Automatically generated message:
Welcome to ****** Total Care for Notebook Computers. My name is ***** ******* *

NOTE: For security reasons, PLEASE DO NOT, send credit card information via chat

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[January, 20xx] -- Indro Tampan says:
Hi *****, I'm indro from Indonesia
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[January, 20xx] -- Indro Tampan says:
can I ask you few question regarding my ****'s battery problem?
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[January, 20xx] -- ***** ******* * says:
Hello Indro, however, I am going today?

# wtf?!
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[January, 20xx] -- ***** ******* * says:
Yes, please go ahead.
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[January, 20xx] -- Indro Tampan says:
I have this battery which is already damaged, and I want to replace it with the new one
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[January, 20xx] -- Indro Tampan says:
when i looked in your data sheet, it is mentioned that the battery you're selling provides 55WH
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[January, 20xx] -- Indro Tampan says:
while technical details shown in my current battery is only @ 47Wh
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[January, 20xx] -- Indro Tampan says:
is it okay if i purchase the new one?
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[January, 20xx] -- ***** ******* * says:
I will help you with it.
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[January, 20xx] -- ***** ******* * says:
Yes, you can purchase it from ******

# i know i can purchase it from ******, what i want to know is; "is it appropriate with my notebook if i bought the new 55Wh from you?"
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[January, 20xx] -- ***** ******* * says:
I will help you with it.
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[January, 20xx] -- ***** ******* * says:
Please confirm the below details:

S/N: **********
P/N: *******
Model number: ****** ******** ********** **** ***
Email address:indro.tampan@***********.***

Operating system: windows 7

Is the above information correct?

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[January, 20xx] -- Indro Tampan says:
yes, but hold on!
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[January, 20xx] -- ***** ******* * says:
Surely
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[January, 20xx] -- Indro Tampan says:
doesn't it has any side effect if I use the one with "over-spec" as shown in my current battery?
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[January, 20xx] -- ***** ******* * says:
It might, however, I suggest you to go for the exact one.

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[January, 20xx] -- Indro Tampan says:
well then do you have one? because I don't see it in your web-site?
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[January, 20xx] -- ***** ******* * says:
Sure
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[January, 20xx] -- ***** ******* * says:
I believe, the notebook is Non european model, am I correct?
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[January, 20xx] -- ***** ******* * says:
I mean, non US model.
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[January, 20xx] -- Indro Tampan says:
how to makes sure what model mine is?
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[January, 20xx] -- Indro Tampan says:
fyi, I bought this in Indonesia
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[January, 20xx] -- Indro Tampan says:
and i believe my reseller got this from ****** Indonesia
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[January, 20xx] -- ***** ******* * says:
You can find the product (P/N) and serial (S/N) number of the notebook is written on white sticker on the back of the notebook.
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[January, 20xx] -- Indro Tampan says:
ok
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[January, 20xx] -- Indro Tampan says:
you've mentioned them already
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[January, 20xx] -- ***** ******* * says:
Yes, its non US model, in this case, we cannot help you with Battery, however, you can reach the Local stores with the modle number of the computer.
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[January, 20xx] -- Indro Tampan says:
ok
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[January, 20xx] -- ***** ******* * says:
I regret to say that.
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[January, 20xx] -- Indro Tampan says:
in what 'Wh' range can i use for my ****?
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[January, 20xx] -- Indro Tampan says:
my local stores here sells 50~55Wh
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[January, 20xx] -- ***** ******* * says:
Could you please give me two minutes of your time check it?
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[January, 20xx] -- Indro Tampan says:
sure, please do
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[January, 20xx] -- ***** ******* * says:
Thank you for your time.
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[January, 20xx] -- ***** ******* * says:
Here is the weblink which battery can work with your computer
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[January, 20xx] -- ***** ******* * says:
http://www.shopping.hp.com/webapp/shopping/search_request.do?searchType=keyword&inkTonerSearchQuery=&pageName=HP%2Bbatteries_cat&Printer_Search_Query=&Cartridge_Search_Query=&printerOrCartridgeSearch=&locationOfSearchQuery=&returnUrlQueryString=&searchQuery=CQ45
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[January, 20xx] -- Indro Tampan says:
ur welcome, ok lemme check it first
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[January, 20xx] -- ***** ******* * says:
Surely.
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[January, 20xx] -- Indro Tampan says:
hmmm...
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[January, 20xx] -- Indro Tampan says:
it was the same link I've got the technical data before I contact you *****
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[January, 20xx] -- ***** ******* * says:
Okay.
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[January, 20xx] -- Indro Tampan says:
that's how i know, that you have only 55Wh... not the 'Wh' range i can use for my NB... :(
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[January, 20xx] -- ***** ******* * says:
I regret to say that, we have only this information.
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[January, 20xx] -- Indro Tampan says:
well ok then... let me speculate with some local stores here in indonesia
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[January, 20xx] -- Indro Tampan says:
thanks fot ur help *****
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[January, 20xx] -- ***** ******* * says:
Sure, that would help Indro.
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[January, 20xx] -- Indro Tampan says:
nice to have support from you
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[January, 20xx] -- Indro Tampan says:
hv a nc day
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[January, 20xx] -- ***** ******* * says:
Please have our chat session Id for your future reference with ******: 8576658
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[January, 20xx] -- ***** ******* * says:
Is there anything else I may assist you with, today?
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[January, 20xx] -- Indro Tampan says:
ok, I think that would be all for now
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[January, 20xx] -- Indro Tampan says:
thanks again anyway
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[January, 20xx] -- ***** ******* * says:
Good luck and have a great day Indro
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[January, 20xx] -- ***** ******* * says:
Thank you for contacting ****** Total Care Real-Time chat support. If you need further assistance, please contact us again at:

http://www.******.com/support/chat

Chat support is available 24 hrs a day, 7 days a week.

Please take the time to register your ****** product and the products Care Pack at:

Registration: http://www.register.******.com

Care Pack registration: http://www.******.com/go/******carepack/register

For information on keeping your ****** and ****** products up and running, please visit our Web site at:

http://www.******.com/go/totalcare
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[January, 20xx] -- Automatically generated message:
The support specialist has closed your support request.

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great opening, and gentle closing... though, quite minor in supporting substance!

but OK, no body's perfect... wait until y'guys see the "STUPID(ER) TECHNICAL SUPPORT"