STUPID(ER) TECHNICAL SUPPORT

y'guys had read my STUPID TECHNICAL SUPPORT?

the one in below story, are even more worse! that's why I call it STUPID(ER) TECHNICAL SUPPORT!

likewise, This posts, are not meant to "sue" any vendors organizationally or personally, otherwise just for some refreshment jokes between IT technicals... therefore, some company name and person name (except mine) are hidden by "stars" (*) to protect privacies and to avoid violence of Indonesian ITE regulations, and the '#' would follows my comments to add the jokes :D

enjooyyy!!!

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[January, 20xx] -- Automatically generated message:
Thank you for using ******'s Instant Active Chat Support. Our Chat Support is provided free during your warranty period. Your request has been received by our Technical Support Center, and has been queued. Support for ****** Notebooks, Desktops, and Printers are available 24 hours a day, 7 days a week. You will receive a response to your support request in 2 minutes or less.

Starting from Jan 1st 2010, ****** will stop free support for out of warranty Consumer Notebook . And from Feb 1st 2010, No free support for out of warranty Commercial Notebook. Alternatively, you have the option to seek self-help support from our website at www.******.com/go/bsc or you can bring your notebook to Service Center for chargeable support.

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[January, 20xx] -- Automatically generated message:
The ****** Support technician, ***** * has been assigned to your case.

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[January, 20xx] -- Automatically generated message:
For reference, your Case ID is 4624775733

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[January, 20xx] -- ***** * says:
Hello Indro, thank you for contacting ****** Active Chat Support. My name is ***** * and I see you have a question regarding your notebook. Please give me 2 minutes to review the information.

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[January, 20xx] -- ***** * says:
How are you doing today?

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[January, 20xx] -- Indro Tampan says:
fine thanks ***** *

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[January, 20xx] -- ***** * says:
Glad to hear about you.

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[January, 20xx] -- ***** * says:
Before we go ahead, please confirm the details below:

**********
*******
****** ******** ********** **** ***
+62 ** *** ****

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[January, 20xx] -- Indro Tampan says:
before we continue, are you support from Indonesia?

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[January, 20xx] -- Indro Tampan says:
'coz i just finished chat with US tech support and comes to no result

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[January, 20xx] -- ***** * says:
Yes.

# gladly met a fellow indonesian (*heroik mode on)

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[January, 20xx] -- Indro Tampan says:
yes those are my details

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[January, 20xx] -- ***** * says:
Indro, but hte notebook should be in warranty.

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[January, 20xx] -- Indro Tampan says:
ok, glad to hear that we're from same location

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[January, 20xx] -- Indro Tampan says:
ok, lets contiunue

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[January, 20xx] -- ***** * says:
As per the ********** provided by you, we note that the warranty of the notebook has expired.

****** provides the following options:

• Self-Help Support:

http://www.******.com/apac/esupport

• ****** Parts Store - Lookup parts and order online.

http://h20141.www2.******.com/hpparts/Default.asp

• ****** Web Forum - Discussion group, post your question to other users and technicians.

http://forums.itrc.******.com/cm/1,,2,00.html

• ****** Product Support Site - Download manuals, drivers and other help files.

http://welcome.hp.com/country/us/en/support.html

• Microsoft TechNet - search Microsoft for known issues

http://www.microsoft.com/technet/default.asp
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[January, 20xx] -- Indro Tampan says:
is it?

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[January, 20xx] -- ***** * says:
However, please let me know the exact issue that you are experiencing?

# how kind my fellow indonesian gently help me though my warranty is over :)

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[January, 20xx] -- Indro Tampan says:
o yes, I'm aware that mine has already expired.

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[January, 20xx] -- Indro Tampan says:
I just want to ask few question regarding my battery---------------

[January, 20xx] -- ***** * says:

I would be able to provide you basic assistance. Please go ahead.

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[January, 20xx] -- Indro Tampan says:
I find my ****'s battery damaged, and looking forward to replace it

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[January, 20xx] -- Indro Tampan says:
but wheen i look at your catalogue and tachnical data of the specific item
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[January, 20xx] -- Indro Tampan says:
the battery you provide, delivers 55Wh, while my current battery had 47Wh
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[January, 20xx] -- ***** * says:
Okay. I shall provide you the part number and the sales Team number. You could contact them to place an order.

# wtf?!

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[January, 20xx] -- Indro Tampan says:
can i still use the 55Wh?
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[January, 20xx] -- Indro Tampan says:
simple thing with thorder

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[January, 20xx] -- Indro Tampan says:
i need info first
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[January, 20xx] -- Indro Tampan says:
can i use the 55Wh? instead of 47Wh as shown in my current battery?
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[January, 20xx] -- Indro Tampan says:
doesn't it has any side effect to my NB?
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[January, 20xx] -- ***** * says:
Indro, you would only be able to use 47 Wh battery on the notebook.

# this guy strictly prohibited me to use other than 47Wh (not likely the other guy before)

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[January, 20xx] -- Indro Tampan says:
well then, do you have the 47?
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[January, 20xx] -- Indro Tampan says:

if yes, how come its not in the catalogue?
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[January, 20xx] -- ***** * says:
You are required to contact the Sales Team to know more information with regards to the battery. We are technical support and would not have the complete information.

# I understand, but this kind of answer is also inadequate, especially from a support specialist guy...

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[January, 20xx] -- Indro Tampan says:
ok...
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[January, 20xx] -- Indro Tampan says:
so its for sure that i cannot use the 55Wh? is that correct?
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[January, 20xx] -- ***** * says:
Yes.
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[January, 20xx] -- ***** * says:
You could reach the sales team on 0.800.1.111.222 - 8:00am - 5:00pm Monday to Friday
(Indonesia number only)

# wtf?!

# like i said, I don't need to talk to sales!

# damn!

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[January, 20xx] -- Indro Tampan says:
and may I know, from the "technical" point-of-view, what possible damages should happen if I use the 55Wh to my NB?
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[January, 20xx] -- ***** * says:
It would not be compatible with the notebook which could result in hardware malfunctions as well.

# super duper extra mega stupid answer from a technical/support specialist!!!

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[January, 20xx] -- Indro Tampan says:
so, based on your answer, then I suggest you should make queries to whoever concerns in HP Compaq to "recall" the battery catalogue (part # KS524AA) catalogue link:http://www.shopping.hp.com/store/product/product_detail/KS524AA/1?jumpid=in_r329_personalization/browse1/landing_PDP and related because it would not be compatible with CQ45 as suggested
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[January, 20xx] -- Indro Tampan says:
thanks for the info...

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[January, 20xx] -- Indro Tampan says:
hv a nc day

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[January, 20xx] -- ***** * says:
You are most welcome.

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[January, 20xx] -- ***** * says:
Indro, since your support request falls outside of our support boundaries I am going to close this request at this time. Thank you again for contacting HP and have a great day.

# likely fellow Indonesian, looking for getaways! :{

[January, 20xx] -- Indro Tampan says:
sure, please do!
ur welcome...

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[January, 20xx] -- Automatically generated message:
The support specialist would like to close your service request. If your question has been resolved, you can click here to close it. If this did not answer your question, please submit the reason and we will provide you with more assistance.

# another stupidity; customers are "forced" to agree that their problems are solved by click-ing the link and end the chat...

# very ridiculous!

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[January, 20xx] -- Indro Tampan says:
my question hasn't been resolved yet, but never mind... since the "support specialist" guy cannot give me the appropriate answer, I'll click the button and close the chat! thanks.

# final self-defence :D

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[January, 20xx] -- Automatically generated message:
The support request has been closed.

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hehehe...